Policy

At Greens, we value transparency and customer satisfaction. This policy outlines our practices regarding purchases, delivery, returns, privacy, and warranty. By engaging with Greens or using our services, you agree to the terms outlined below.

1. Purchase Policy

• Orders can be placed via our website (https://greenscoolers.com) or directly through our customer service team.
• Accurate and complete information must be provided during the purchase process to ensure proper order fulfillment.
• Prices listed on the website are subject to change without prior notice, and errors in pricing or product descriptions may be corrected at any time.

2. Payment Policy

• We accept major credit cards, bank transfers, and other payment methods as displayed during checkout.
• Full payment or an agreed deposit is required to confirm your order.
• Outstanding balances must be cleared before the delivery or pickup of products.

3. Shipping and Delivery Policy

• Shipping is available across Canada, with delivery timelines dependent on location and product availability.
• Customers will be notified of estimated delivery times at the time of order confirmation.
• It is the customer’s responsibility to provide an accurate shipping address and ensure someone is available to receive the order.
• Greens is not liable for delays caused by weather, strikes, or shipping provider issues.

4. Return and Refund Policy

We strive to ensure our customers are satisfied with their purchases. Below are the conditions for returns and refunds:

• Eligibility: Standard products can be returned within 7 days of delivery. Custom or made-to-order items are non-refundable.
• Condition: Products must be returned in their original, unused condition with all packaging intact.
• Process: Contact us at contact@greens.com or call +1 (437) 922-5326 to initiate a return.
• Fees: Returns may be subject to a restocking fee, as disclosed during the return process.
• Refunds will be issued using the original payment method after inspection of the returned item.

5. Warranty Policy

• Greens provides a warranty for all products, as specified in the product documentation.
• Warranty covers defects in materials or workmanship but excludes damages caused by improper use, installation, or maintenance.
• Customers must provide proof of purchase and adhere to the warranty claim procedure.

6. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the purchase process or via our website is handled in accordance with our Privacy Policy, which ensures your data is secure and used only for legitimate business purposes.

7. Customer Support Policy

• Our team is available to assist you with inquiries, technical support, and warranty claims.
• You can reach us at contact@greens.com or call us at +1 (437) 922-5326 during business hours.

8. Policy Updates

This policy is subject to change at the discretion of Greens. Updates will be posted on our website (https://greenscoolers.com) and take effect immediately.

Thank you for choosing Greens! If you have any questions about our policies, feel free to contact us at any time.